Refund policy
30-Day Return Policy
You may request a return within 30 calendar days after the date your order is delivered.To request a return, please contact service@quietlemonoffice.com with your order number and the reason for your return.Products should be returned in their original condition with the original packaging and included accessories, except where a product is defective or damaged.After your return request is approved, we will provide the return instructions and return address.Customers are responsible for return shipping costs for returns that are not caused by a defective, damaged, incorrect, or missing item.If the product is defective, damaged during delivery, or we sent the wrong product, please contact us before returning the item so that we can provide the appropriate solution.Once the returned product is received and inspected, we will process the applicable refund within 3–5 business days.Refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@quietlemonoffice.com.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
